Privacy Policy

Last Updated: January 27, 2026

At Helmick Underground LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website helmickunderground.com or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or request a quote
• Call, email, or otherwise communicate with us
• Subscribe to our newsletter or updates
• Engage with our services

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Project details and service requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source
• Device information (screen resolution, device type)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide quotes, respond to inquiries, and deliver our underground utility services
• Communication: To contact you regarding your project, appointments, invoices, and service updates
• Business Operations: To process payments, maintain records, and manage customer relationships
• Website Improvement: To analyze website traffic, user behavior, and improve our online presence
• Marketing: To send promotional materials, newsletters, or service updates (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, email service providers, hosting services)
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Protection of Rights: To protect our rights, property, safety, or that of our customers or others

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality and performance
• Analyze traffic and user behavior

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Customer project records, invoices, and communications are typically retained for a minimum of seven years for business and tax purposes.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information (subject to legal retention requirements)
• Opt-Out: You may opt out of receiving marketing communications at any time
• Data Portability: You may request a copy of your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, Google). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Helmick Underground LLC
498 Elbow Creek Rd
Mount Vernon, IA 52314
Email: HelmickUnderground@gmail.com
Phone: (319) 721-9925